Aquacare is a leading water management specialist based in the South West, delivering a full range of water hygiene services — from legionella risk assessments and tank cleaning to TMV servicing, training, and infrastructure upgrades. As part of South West Water and Pennon Group plc, Aquacare supports an impressive portfolio of clients, including independent schools, NHS hospital trusts, food manufacturers, hotels, leisure parks, and housing associations. With ISO 45001:2018 and ISO 9001:2015 certifications and a team of City & Guilds-trained technicians, Aquacare prides itself on providing safe, compliant, and efficient water care services.
The Challenge
Before adopting Joblogic, Aquacare relied on manual processes and traditional forms to manage compliance and maintenance schedules. Every service form had to be manually completed, uploaded, and tracked by office staff.
This created several challenges
Time-consuming paperwork with no automation.
Limited visibility into asset maintenance schedules.
Higher risk of error in compliance reporting.
Administrative strain, as staff were forced to track and chase information instead of focusing on client service.
The Solution: Joblogic
Unlike traditional software, **Joblogic **is accessible anywhere — in the office, on-site, or at home — ensuring both engineers and administrators always have real-time access to the latest data.
Key features that transformed their operations included
Digital Compliance Forms Joblogic’s form-building solution eliminated the need for paper and manual uploads. Aquacare now uses a combination of custom-built digital forms and ready-made, industry-specific templates tailored for watercare and maintenance. This means technicians can complete compliance checks in the field on their mobile devices, instantly syncing results back to the office.
Asset Tagging & Maintenance Reminders Every asset can be digitally tagged, tracked, and assigned a service schedule within Joblogic. The platform automatically generates reminders for required maintenance and testing, removing the risk of missed compliance checks and ensuring assets are always up to date.
Cloud-Based Client Portal Joblogic’s portal gives Aquacare’s clients secure, real-time access to their own compliance data. They can view assets, maintenance history, and compliance forms without needing to request updates, creating transparency and building long-term trust.
Because Joblogic is fully cloud-based, all of these features integrate seamlessly into Aquacare’s daily workflows, while reducing reliance on manual processes, paperwork, and duplicated data entry.
The Results
Since adopting Joblogic, Aquacare has achieved
Significant time savings, with less manual data entry and tracking.
Improved compliance reporting, with accurate, audit-ready records at the click of a button.
Greater client satisfaction, as customers can now view their own data and receive proactive updates.
Better use of office resources, freeing administrators to focus on higher-value tasks.
Looking Ahead
With Joblogic, Aquacare is well-positioned to continue delivering high-quality, compliant water management services across the South West. The shift to a modern, digital platform ensures they can scale efficiently, support their clients better, and stay at the forefront of the industry.