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CX Labs implements Microsoft Dynamics 365 Sales and Customer Service, with connected Power Platform automation and reporting.
CX Labs implements Microsoft Dynamics 365 for teams that already run on Microsoft and want their CRM to sit naturally alongside it. Our work covers Dynamics 365 Sales and Customer Service, Dataverse data modelling, Power Platform automation, and the reporting layer that makes the platform usable day to day.
The approach is the same one we bring to every platform: design for the process first, keep the configuration maintainable, and avoid technical debt that makes the next change expensive.
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SureStep's One Microsoft programme needed CRM sitting alongside the rest of the stack. Dynamics 365 Sales became the system of record for accounts and opportunities, with years of pipeline history carried across intact and teams in North America, Europe and APAC finally working the same way.
Consulting support and SaaS support had never sat comfortably in the same system. Dynamics 365 Customer Service carries both, the case history came across with them, and regulated customers get the auditable handling their contracts ask for.
Ongoing support, training, and managed services that keep systems — and the reporting behind them — improving after launch.
Automation, reporting, and architecture improvements for systems that hold the data but are not driving action.
Implementations that get teams live on a system they can act on, without months of avoidable complexity.
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