Privacy Policy

Effective Date: 12th April 2025

At CX Labs, your privacy matters. This Privacy Policy explains how CX Labs LLC (USA) and CX Labs BV (Netherlands) collect, use, and protect your personal data across our services.

• CX Labs LLC
  A limited liability company registered in Oregon, USA.
  Serves clients in North America.
   
• CX Labs BV
  A besloten vennootschap (private limited company) registered in the Netherlands, Chamber of Commerce (KVK) number 96804262.
  Office: John M. Keynesplein 4, 1066EP Amsterdam, Netherlands.
  Serves clients in the EU and UK.
   

These two legal entities operate under the shared brand CX Labs but are responsible for data processing based on the region you interact with us from.

We may collect and process the following types of data:

• Name, email address, company, phone number
   
• Technical data (IP address, browser type, operating system)
   
• Usage data (pages visited, time on site)
   
• Communication records (emails, support messages)
   
• Any data you submit via forms or file uploads
   

We use your data to:

• Provide services or support
   
• Respond to inquiries or requests
   
• Improve our website and services
   
• Meet legal and regulatory obligations
   
• Send marketing communications (only with your consent)
   

If you're located in the EU/UK, our legal bases for processing your personal data include:

• Consent (e.g., newsletter sign-up)
   
• Contractual necessity (e.g., delivering a service)
   
• Legal obligations
   
• Legitimate interests (e.g., improving services)
   

You have the right to:

• Access and request a copy of your data
   
• Correct inaccurate information
   
• Request deletion (the "right to be forgotten")
   
• Object to or restrict certain processing
   
• Withdraw consent at any time
   
• Opt-out of sale or sharing of personal data (California residents)
   

To exercise your rights, email us at:
📧 privacy@cxlabs.co

We have designated points of contact for data protection inquiries:

• EU/UK Residents (GDPR)
  Stephen Wright - Data Protection Officer – CX Labs BV
  Email: privacy@cxlabs.co
  Address: John M. Keynesplein 4, 1066EP Amsterdam, Netherlands
   
• US Residents (CCPA/CPRA)
  Stephen Wright - Privacy Officer – CX Labs LLC
  Email: privacy@cxlabs.co
   

Personal data collected in the EU/UK may be transferred to the United States and processed by CX Labs LLC. We implement standard contractual clauses (SCCs) or rely on other lawful mechanisms to ensure your data remains protected.

Our site uses cookies and other tracking technologies to enhance your browsing experience. You can manage or disable cookies in your browser settings.

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

We may update this policy from time to time. When we do, we’ll revise the "Effective Date" above and post the changes here.

For any questions, concerns, or to exercise your rights:

📧 privacy@cxlabs.co
🌐 https://www.cxlabs.co