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Case Studies

Relay Resources Implements Salesforce Revenue Cloud Advanced

Relay Resources is an Oregon based nonprofit dedicated to creating meaningful employment opportunities for people with disabilities through commercial services including janitorial, document solutions, and facilities...

Salesforce Nonprofit
Blog

The Real Cost of Spreadsheet-Driven Grant Management

Grant management in many non-profits still runs on spreadsheets, shared drives, and long email threads. The visible pain is administrative. The real cost is strategic: lower win rates and weaker renewals.

Nonprofit
Blog

Donor Retention Is an Operations Problem

Most non-profits talk about retention as if it’s a messaging issue. Better thank-you emails help, but they are not the main driver. Retention rises when stewardship becomes a repeatable operating discipline.

Nonprofit
Blog

My Key Takeaways from Dreamforce

Reflecting on another amazing Dreamforce conference and I thought I would share some of my key takeaways. It was full of big announcements, bold predictions, and more AI talk than ever. But underneath all the noise, a...

Salesforce Nonprofit
Reviews

Industry: Nonprofit & Social Enterprises

CX Labs worked with our stakeholders to understand their business problems and needs. More importantly, Stephen has won even the most resistant users over Relay Resources, 2024

Nonprofit
Case Studies

Relay Resources Modernizes with Salesforce Nonprofit Cloud

Relay Resources is a leading disability social enterprise nonprofit in the Pacific Northwest with a mission to transform workplaces and communities by championing disability inclusion. With nearly 900 employees across...

Salesforce Nonprofit