Vonage

Case Studies

CX Labs Delivers Seamless Payment Provider Migration

The payment provider was being switched off, and thousands of customers pay through it every month. We rebuilt the IVR and Agent Assist flows on Trust Payments and cut over in under 30 days, with PCI compliance intact.

22 April 2026 SalesforceVonage Water and Utilities

Case Studies

Pennon Water Services Streamlines Customer Payments and Telephony

Agents were confirming accounts by hand and could take only one payment per call. With Vonage and PCI Pal wired into Salesforce, the account opens as the phone rings, customers settle several sites at once, and card numbers never reach a person.

7 January 2020 SalesforceVonage Water and Utilities

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